Food & Nutrition Services Supervisor

November 2, 2023
Raleigh, NC
Job Type


What You'll Be Doing

Do you have what it takes to be the next Food & Nutrition Services (FNS) Supervisor? If you are skilled in eligibility determination for FNS and have leadership skills, keep reading. The FNS Supervisor supervises a team who maintains ongoing cases for the Food and Nutrition Services (FNS) program. This role provides supervision and administrative oversight of the daily activities of case managers and clerical staff, and works closely with the FNS Program Manager. Other than the opportunity to develop your career, what can #TeamWake offer YOU? We offer an excellent compensation and benefits package to our employees, which includes 5% toward a 401k, medical and dental coverage, and paid-time off! Need we say more? Come see why others want to live, work, and play in Wake County! #Work4Wake!

Primary duties include:

  • Creating and maintaining a work environment with open communication, team work and excellent customer service with the team and all other staff
  • Sharing knowledge of all facets of Human Services and all available resources with staff
  • Ensuring that all work generated by staff is accurate and completed in a timely manner
  • Completing case reviews and document findings in appropriate databases to document the accuracy of work being performed by staff
  • Communicating to staff any issues, policies or changes that influence job responsibilities and case management practices
  • Performing yearly evaluations, interviewing and hiring staff and resolving human resource issues, whenever warranted
  • Serving on the management team, attending all meetings, and meeting deadlines

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

  • Bachelor's degree
  • Three years of job-related experience
  • Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

  • Experience working within a State or County Department of Health and Human Services Food & Nutrition Services (FNS) program
  • Proficiency in NCFAST and OnBase or another electronic document management system

How Will We Know You're 'The One'?

  • Knowledge and strong understanding of Food and Nutrition Services policy in order to interpret and explain new and changed policies; and convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information
  • The ability to listen and respond appropriately to others
  • Excellent organizational skills and ability to maximize the use of time
  • Exceptional customer service and leadership skills, with the ability to develop and maintain strong relationships
  • Experience with NC Fast and the ability to troubleshoot problems within the system

About This Position

Location: Human Services Center Swinburne Raleigh, NC

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:00 pm

Hiring Range: $23.47 - $31.68, commensurate with experience

Posting Closing Date: 7:00 pm on 11/4/2023

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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